Privacy Policy

Burleigh House Day Nursery
Last updated: October 2026

Burleigh House Day Nursery respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use and protect personal information when you visit https://burleighhousenursery.co.uk/, contact us or enquire about a nursery place.

1. Who we are

The organisation responsible for your personal information is:

Burleigh House Day Nursery
25 Bryngwyn Road
Newport
NP20 4JS

Telephone: 01633 223458
Email: burleigh-house@evansgroup.uk

For questions about this policy or how we handle your information, please contact the Nursery Manager using the details above.

2. Information we collect

When you contact us, complete a website form or enquire about a nursery place, we may collect:

• Your name.
• Your email address and telephone number.
• Information about the nursery place you require, such as your child’s age, proposed start date and preferred sessions.
• Information you include in your message.
• Records of our correspondence with you.

Please only provide information needed for your enquiry. Avoid sending detailed medical information or sensitive information about your child through a general website enquiry form.

3. How we use your information

We use your information to:

• Answer questions and respond to enquiries.
• Discuss availability and arrange nursery visits.
• Take steps towards arranging a nursery place at your request.
• Maintain appropriate records of our communications.
• Operate, maintain and protect our website.
• Meet applicable legal obligations and handle complaints or legal claims.

We will not use information collected for an enquiry to send unrelated promotional messages without an appropriate lawful basis.

4. Our lawful bases

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we must have a lawful basis for using personal information.

For the activities covered by this policy, we rely on:

Legitimate interests: responding to general enquiries, managing correspondence and protecting our website. Our interests are providing helpful information about the nursery, managing enquiries efficiently and maintaining a secure website. We consider your rights and reasonable expectations when relying on this basis.

Steps before entering into a contract: where you ask us to take steps towards entering into a childcare agreement with you.

Legal obligation: where processing is necessary to comply with a legal requirement.

Consent: where we ask for your permission for a specific optional activity, such as receiving promotional emails or using cookies that require consent.

Where we rely on consent, you can withdraw it at any time by contacting us or using the relevant preference controls. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

5. Information about children

Parents and carers may provide limited information about a child when enquiring about a nursery place. We use this information to understand and respond to the enquiry.

Children have their own data protection rights. Where someone makes a request on a child’s behalf, we consider their authority to act and the child’s best interests.

If your child joins the nursery, we will provide further privacy information explaining how we handle registration details, attendance, health information, learning and development records, safeguarding information and other childcare records.

6. Who we share information with

Where necessary, we share relevant information with service providers that help us operate the website and manage enquiries, such as:

• Website hosting and maintenance providers.
• Email and IT service providers.
• Website form and security providers.
• Professional advisers, where needed.

Providers acting on our behalf are required to protect personal information and use it only under our instructions.

We may also disclose information to regulators, public authorities or other organisations where required by law, or where necessary and lawful to protect someone’s safety or establish, exercise or defend legal claims.

7. International transfers

If personal information is transferred outside the UK, we will explain the relevant destinations and safeguards here.

Where required, safeguards may include UK adequacy regulations or approved contractual arrangements. You can contact us for information about applicable safeguards and how to obtain a copy.

8. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected.

For enquiries, we consider whether the enquiry remains active, whether follow-up is needed, whether it leads to a nursery place and whether records are needed to deal with a complaint or legal claim.

If an enquiry leads to a nursery place, relevant information may become part of the nursery’s registration records and will be covered by our parent and child privacy notice.

When information is no longer needed, we securely delete or anonymise it.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people who need the information for their role. We also take reasonable steps to ensure that service providers protect information handled on our behalf.

No website or electronic communication system can be guaranteed completely secure.

10. Cookies and website features

Cookies are small files stored on your device. Similar technologies may also be used by website features.

Where consent is required, we will ask before placing or accessing cookies on your device. You can withdraw consent through [insert the location of the website’s cookie settings].

You can also manage cookies through your browser settings, although blocking some cookies may affect website functionality.

11. Your rights

Depending on the circumstances and the lawful basis involved, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information.
• Ask us to restrict how we use your information.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

Your right to object

You can object to processing based on legitimate interests for reasons relating to your particular situation. You also have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, contact us using the details in section 1. We may need to verify your identity or your authority to act on someone else’s behalf.

We will respond within the time limits required by data protection law. Some rights are subject to exemptions or restrictions, which we will explain where relevant.

12. Providing information

You can browse our website without submitting an enquiry.

If you contact us, we need enough information to respond. If you do not provide suitable contact details or relevant information about your enquiry, we may be unable to answer it or arrange a visit.

Any information required to register a child will be explained separately during the registration process.

13. Automated decisions

We do not use information collected through this website to make decisions based solely on automated processing that have legal or similarly significant effects on you.

14. Other websites

Our website may contain links to other websites. Those organisations are responsible for their own use of personal information.

Please read their privacy notices before providing information to them.

15. Complaints

If you have concerns about how we use your personal information, please contact the Nursery Manager using the details in section 1.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

16. Changes to this policy

We may update this policy to reflect changes to our website, practices or legal requirements.

The latest version will be available on this page, with the date of the most recent update shown at the top. Where necessary, we will bring significant changes to your attention.